VSL URBAN RETREAT SPA DAY EXPERIENCES POLICIES
At VSL Urban Retreat Spa Day Experiences our guests always come first. We are committed to ensuring that your spa experience is enjoyable and relaxing. Our policies have been set to be fair and transparent, to guarantee your ultimate satisfaction.
When you confirm a booking, you automatically confirm that the following terms and conditions are understood and accepted on behalf of all the guests in your party.
*VSL Urban Retreat Spa Day Experiences reserves the right to cancel your booking session up until the day if necessary for any unforeseen circumstances. We endeavour to inform you of any changes prior to your arrival and you will be given the opportunity to reschedule or alternatively receive a full refund.
*The use of Spa’s facility is for guests 18 years of age or older. Guests under 18 years of age are not permitted on Spa Day Experiences.
* Showering is compulsory before using the facilities.
* The use of a bathrobe and slippers is mandatory in the dining area for hygiene purposes. These will be provided to you upon entering the spa.
*For hygiene purposes, when using the dry sauna, the whole body, including your feet, should rest on towels.
* Personal care such as shaving, cutting nails, dyeing hair, brushing your teeth, using henna etc. are not permitted on the premises for hygienic reasons. There will be a fine for this.
* It’s compulsory to wear the provided bathrobe when sitting in the dining area.
* It’s compulsory to wear swimming clothes when using the Swimming Pool.
* Please be advised that late arrivals will result in a reduction of treatment time.
* You must respect the reserved time and leave the salon on time.
* It is not permitted to consume your own food or drinks whilst on the grounds.
*Strictly no glass bottles to be taken into the pool / changing room area.
*Drinks will be served in appropriate glassware to avoid any broken glass from entering the pool and pool being drained.
* There is a ban on smoking and vaping inside the salon or pool area this must be done outside in the designated area.
* As a visitor, you must always follow the instructions of the VSL Team.
* You are liable for any damages within the premises and will need to pay a compensation fee for any items you damage.
* VSL Urban Retreat Spa Day Experiences is not liable for any loss or theft of goods or valuables brought by the guest and accepts no liability regarding injury to persons and / or damage to goods.
*All payments are strictly non refundable
* You can alter a confirmed reservation up to 14 days before the booking day.
*Cancelations less than 14 days will result of full payment taken.
* You can pay by bank transfer or cash at the counter.
*Please note that guests suffering from any heart conditions, high blood pressure or are pregnant will be unable to use the sauna.
If the rules are not adhered to, VSL Urban Retreat Spa Day Experiences has the right to immediately ask guests to leave the facility.